7ace Terms & Conditions

1. General Provisions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 7ace ("the Platform", "we", "us", "our"), governing all use of the website located at https://7ace.io and all associated gaming, betting, and account services offered therein. By accessing the 7ace platform, creating a player account, making a deposit, or participating in any game or promotion, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation.

These Terms are written in English and the English version shall prevail in all matters of interpretation. 7ace operates as an online gaming and sports betting service targeting adult players in Bangladesh. All monetary values referenced in these Terms use Bangladeshi Taka (৳) unless otherwise stated. References to "BST" mean Bangladesh Standard Time (UTC+6).

7ace reserves the right to modify these Terms at any time. When material changes are made, players will be notified via the registered email address and/or an on-screen notice upon next login. Continued use of the platform following notification of updated Terms constitutes acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform and request account closure.

2. Eligibility & Registration

Age Requirement. You must be at least 21 years of age to register an account and use the 7ace platform. This requirement is strictly enforced and is non-negotiable. Registering or attempting to register while under the age of 21 is a direct violation of these Terms and will result in immediate account suspension and forfeiture of any funds held in that account. 7ace may request documentary proof of age at any time during the life of an account.

Residency & Jurisdiction. By registering, you confirm that online gaming is not prohibited by the laws applicable to your place of residence. You are solely responsible for determining whether your use of 7ace is lawful in your jurisdiction. 7ace makes no representation that its services are appropriate or available for use in any specific jurisdiction outside its target market.

One Account Policy. Each individual may hold only one registered account on the 7ace platform. Duplicate accounts — whether registered under the same name, email address, device, IP address, payment method, or household — are strictly prohibited. Where duplicate accounts are identified, 7ace reserves the right to close all associated accounts, withhold pending withdrawals, and void any bonuses or winnings generated across those accounts.

Accurate Information. All registration details provided to 7ace must be accurate, complete, and current. This includes your full legal name, date of birth, residential address, phone number, and email address. Providing false or misleading registration information is a material breach of these Terms. 7ace may require supporting documentation to verify the information provided at any point.

• Players must be 21 years of age or older.
• Only one account is permitted per person, household, device, or shared IP address.
• Registration details must match the identity documents held by the player.
• 7ace reserves the right to refuse registration to any applicant without providing a reason.
• Players must not register on behalf of any third party.
• Employees and contractors of 7ace and its affiliated partners are not eligible to hold player accounts.

3. Account Management

Account Security. You are solely responsible for maintaining the confidentiality of your username and password. 7ace will never ask for your password via email, live chat, phone, or any other channel. If you suspect that your account credentials have been compromised, you must contact 7ace support immediately at [email protected]. Any activity conducted through your account prior to the platform being notified of a security breach will be treated as authorised.

Know Your Customer (KYC) Verification. 7ace operates a KYC verification process in compliance with anti-money laundering best practices. Players may be required to submit copies of a government-issued photo ID (National ID card, passport, or driving licence), proof of address (utility bill or bank statement dated within the last three months), and proof of payment method (screenshot of bKash/Nagad wallet or front of Visa/Mastercard) before withdrawals are processed. Failure to complete KYC verification within a reasonable timeframe may result in account suspension.

Account Currency. All player accounts on 7ace are denominated in Bangladeshi Taka (৳). Deposits made via international cards may be subject to currency conversion by the issuing bank; 7ace is not responsible for exchange rates or conversion fees applied by third-party financial institutions.

Inactive Accounts. An account is considered inactive if no login or transaction has occurred for a period of 12 consecutive months. 7ace may apply a monthly inactivity fee of ৳100 to dormant accounts once this threshold is reached, provided the account has a positive balance. Players will be notified by email before any inactivity fee is applied. To reactivate an account, simply log in and complete any transaction.

4. Deposits & Withdrawals

Accepted Payment Methods. 7ace accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Dutch-Bangla Bank, City Bank, BRAC Bank, and other Bangladeshi financial institution transfers may be supported subject to availability. Payment method availability may vary and 7ace reserves the right to add or remove methods without prior notice.

Minimum and Maximum Deposits. The minimum single deposit is ৳200. Maximum single deposit limits vary by payment method and are displayed at the point of transaction. 7ace may impose additional deposit limits on individual accounts for responsible gaming or compliance purposes.

Withdrawal Processing. Withdrawal requests are subject to KYC verification and fraud screening. Approved withdrawals to bKash and Nagad wallets are typically processed within 1 to 6 hours of approval. Withdrawals to Visa and Mastercard may take 3 to 5 business days depending on the issuing bank. The minimum withdrawal amount is ৳500. 7ace does not charge fees on withdrawals to local mobile wallets; international card withdrawals may incur processing charges.

Same-Method Policy. Withdrawals will be directed to the same payment method used for the player's most recent deposit where technically possible. This policy exists to prevent money laundering and to protect player funds. Exceptions may be granted at 7ace's sole discretion upon submission of a formal request to the support team.

• All deposits must originate from a payment method registered in the player's own name.
• Third-party deposits are strictly prohibited and will be refunded.
• Deposits are credited to the player account in real time for bKash and Nagad; bank transfers may take up to one business day.
• 7ace is not liable for delays caused by third-party payment processors.
• Players may not deposit funds with the sole intention of withdrawing without playing; such activity may be treated as suspicious and reported accordingly.

5. Bonuses & Promotions

Welcome Bonus. New players who register an account and make their first qualifying deposit may be eligible for the 7ace welcome bonus of up to ৳20,000. To qualify, players must opt in to the welcome bonus offer before making their first deposit. The welcome bonus is available to new accounts only, one per player, household, and IP address.

Wagering Requirements. All bonus funds are subject to wagering requirements which must be fulfilled before any bonus-derived winnings can be withdrawn. Wagering requirements, eligible games, and time limits applicable to each promotion are specified in the individual promotion terms published on the 7ace platform at the time of the offer. As a general rule, bets placed on certain game types (such as live sports in-play markets) may contribute a reduced percentage toward wagering requirements.

Bonus Abuse. 7ace employs automated and manual monitoring to detect bonus abuse, including but not limited to: opening multiple accounts to claim the same bonus, placing opposing bets to guarantee a risk-free outcome ("bonus hedging"), exploiting errors or glitches in game software, and coordinated play designed to circumvent wagering requirements. Where bonus abuse is identified, 7ace reserves the right to void the bonus, void any winnings derived from that bonus, and suspend or permanently close the associated account.

Promotional Offers. All promotional offers published by 7ace are time-limited, subject to change, and may be withdrawn without notice. 7ace reserves the right to amend promotional terms, cancel individual promotions, or exclude specific players from promotions at its sole discretion. Players who breach the Terms of any promotion will forfeit entitlement to all associated bonus funds and winnings.

6. Gameplay & Betting Rules

Game Availability. 7ace offers casino games, live dealer tables, slots, crash games, and sports betting markets. The availability of specific games and markets may vary by player location, time of day, or scheduled maintenance. 7ace reserves the right to add, remove, or suspend any game title or betting market at any time without prior notice.

Minimum and Maximum Bets. Each game and betting market has its own minimum and maximum stake limits, displayed within the game interface or on the relevant betting page. These limits may be adjusted at any time. 7ace reserves the right to impose individual stake limits on specific player accounts where risk management or responsible gaming considerations require it.

Void Bets and Cancelled Games. In the event that a sports event is cancelled, postponed beyond a defined threshold, or affected by force majeure, 7ace reserves the right to void affected bets and return stakes to player accounts. In the event of a technical failure affecting a casino game mid-round, the game outcome will be determined based on the state of play at the point of failure; where this is not possible, the stake will be returned to the player.

Disputed Results. In all cases, the result recorded on 7ace's server logs is the definitive record of game outcomes and settled bets. In the event of a discrepancy between what a player sees on their device and what is recorded on the 7ace server, the server record will prevail. Disputes regarding game outcomes or bet settlements must be raised with customer support within 72 hours of the relevant event.

Currency of Settlement. All bets are placed and settled in Bangladeshi Taka (৳). Players using international payment methods acknowledge that currency conversion occurs outside the 7ace platform and that exchange rate fluctuations are the player's responsibility.

7. Fair Play & Prohibited Conduct

Prohibited Activities. The following activities are strictly prohibited on the 7ace platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud and Misrepresentation: Providing false identity information, using stolen payment methods, or impersonating another person.
• Money Laundering: Using the 7ace platform to deposit, transfer, or withdraw funds derived from criminal activity.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live games, or any other competitive format.
• Automated Betting: Using bots, scripts, artificial intelligence tools, or any automated system to place bets or interact with games on your behalf.
• Software Exploitation: Deliberately exploiting software bugs, errors, or vulnerabilities to gain winnings to which you would not otherwise be entitled.
• Account Sharing: Allowing any third party to access or use your 7ace account, or accessing or using another player's account.
• Chargebacks: Initiating a chargeback or payment reversal without first contacting 7ace support to resolve the underlying issue.

RNG Certification. All casino games available on 7ace use Random Number Generator (RNG) technology that has been independently tested and certified by accredited third-party testing laboratories. Published Return-to-Player (RTP) percentages are theoretical long-term averages and do not guarantee outcomes for any individual session. 7ace does not manipulate game outcomes in any way.

8. Responsible Gaming

7ace is committed to providing a safe and controlled gaming environment. The platform's responsible gaming programme is an integral part of its operations and not an optional add-on. Players aged 21 and above are the only permitted users of this platform. The following tools are available to all registered players directly through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Receive on-screen notifications after a defined period of continuous play to encourage breaks.
• Cooling-Off Periods: Temporarily restrict access to your account for periods of 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion: Permanently exclude yourself from the 7ace platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

If you are concerned that gambling is having a negative impact on your life or the life of someone you know, please visit our Responsible Gaming page for detailed guidance and support resources available in Bangladesh. You may also contact our support team at any time via [email protected] or WhatsApp for immediate assistance. 7ace takes all responsible gaming enquiries seriously and will respond within one business day.

9. Privacy & Data Protection

7ace collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key principles include:

• Personal data is collected solely for the purposes of account management, identity verification, fraud prevention, and improving platform services.
• 7ace does not sell, rent, or trade personal data to third parties for marketing purposes.
• Data is transmitted using 256-bit SSL encryption and stored on secured servers with restricted access controls.
• Players may request access to, correction of, or deletion of their personal data by contacting [email protected], subject to legal retention requirements.
• Session and behavioural data may be used in aggregate, anonymised form to improve platform performance and responsible gaming monitoring.

10. Limitation of Liability

To the maximum extent permitted by applicable law, 7ace shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the platform, including but not limited to: loss of winnings, loss of profits, loss of data, or interruption of service. 7ace's total liability to any player in respect of any single claim or series of related claims shall not exceed the value of funds held in that player's account at the time the claim arises.

7ace does not warrant that the platform will be available uninterrupted or error-free at all times. Scheduled maintenance windows will be communicated where possible. 7ace shall not be liable for losses arising from platform downtime, game errors subsequently corrected, or disruptions caused by third-party service providers including payment processors, game studios, and internet service providers.

Players acknowledge that participation in online gambling carries inherent financial risk. 7ace does not guarantee winnings and all decisions to wager are made voluntarily by the player. The platform provides tools and information to support informed decision-making; ultimate responsibility for the amount wagered rests with the individual player.

11. Termination & Suspension

Closure by the Player. Players may request the closure of their 7ace account at any time by contacting the support team at [email protected]. Upon closure, any real-money balance remaining in the account (after deduction of any bonus funds not yet meeting wagering requirements) will be returned to the player via the registered payment method, subject to KYC verification. Account closure requests are typically processed within 5 business days.

Suspension or Closure by 7ace. 7ace reserves the right to suspend or permanently close any player account without prior notice if it determines, in its sole discretion, that the player has: breached any provision of these Terms; provided false registration information; engaged in fraudulent, abusive, or prohibited conduct; attempted to circumvent technical or security controls; or if continued operation of the account poses a financial, legal, or reputational risk to the platform.

Effect of Termination. Upon account closure — whether initiated by the player or by 7ace — all licences granted to the player to use the platform cease immediately. Provisions of these Terms that by their nature should survive termination (including but not limited to liability limitations, prohibited conduct, and data retention obligations) shall continue to apply after closure.

12. Amendments to Terms

7ace reserves the right to amend, update, or replace these Terms and Conditions at any time and for any reason. When material changes are made, 7ace will notify registered players via the email address associated with their account and/or display a prominent notice on the platform for a period of not less than 7 days prior to the effective date of the changes.

It is the player's responsibility to read and understand these Terms and any amendments. By continuing to use the 7ace platform after the effective date of any amendment, you confirm that you accept the revised Terms. If you disagree with any change to these Terms, you must stop using the platform and request account closure before the effective date of the changes.

These Terms constitute the entire agreement between you and 7ace with respect to your use of the platform and supersede all prior agreements, representations, or understandings of any kind. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms are governed by and interpreted in accordance with general principles of law applicable to online services operating in the Bangladesh market.