Responsible Gaming at 7ace
7ace is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming tools and resources are here to help you stay in control — always.
Our Commitment
Gaming Should Always Be Fun — Not a Problem
At 7ace, we genuinely care about the wellbeing of every player on our platform. For the vast majority of Bangladeshi players, online casino games and cricket betting are an entertaining hobby — a way to engage with sport, test strategy, and enjoy a few moments of excitement. We want to keep it that way. Our responsible gaming framework is designed to give you full control over how you play, how much you spend, and how long you stay on the platform.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is in place, it takes effect immediately — and raising it requires a 24-hour cooling period to prevent impulsive decisions.
If you need a complete break from gambling, our self-exclusion tool allows you to close access to your 7ace account for a defined period — 30 days, 6 months, 1 year, or permanently. No exceptions, no early reversals.
Need a shorter break? Our time-out option lets you pause your account for 24 hours, 48 hours, or 7 days without committing to full self-exclusion. Your account is simply inaccessible for the chosen period.
Set a maximum amount you are willing to lose over a given time window. When your net losses reach that threshold, further betting is automatically paused for the remainder of the period — protecting your bankroll.
Enable on-screen session time reminders that appear at intervals you choose — every 30, 60, or 120 minutes. These gentle prompts help you stay aware of how long you have been playing without interrupting your flow.
Reality check pop-ups display your net session result — how much you are up or down — at intervals you set. Seeing the real numbers in plain sight helps you make informed decisions about whether to continue or stop.
How to activate these tools: Log in to your 7ace account, navigate to Account Settings → Responsible Gaming, and select the tool you need. Changes to limits that reduce your spending take effect immediately. If you cannot access your account or need urgent help, contact our support team directly at [email protected].
Understanding the Risks
What Is Problem Gambling?
Gambling becomes a problem when it is no longer a form of entertainment and starts to negatively affect your financial situation, your relationships, your work, or your mental health. Problem gambling — sometimes called gambling disorder — is a recognised condition that affects people from all walks of life, including players across Bangladesh.
It does not require someone to gamble every day for it to be a problem. A person gambles problematically when they cannot control the urge to bet, chase losses, hide their activity from family members, or continue gambling despite knowing the harm it is causing. The condition can escalate gradually, which is why early recognition matters.
7ace takes this seriously. We monitor unusual betting patterns, flag accounts showing signs of distress, and proactively reach out to players where we have genuine welfare concerns. Our responsible gaming tools are built to intervene before a problem becomes a crisis — but the first line of defence is always the player themselves.
Important: Gambling is not a reliable way to make money. The house edge means that over time, players will lose more than they win. Never gamble with money you cannot afford to lose. Never borrow money to fund gambling activity.
Self-Assessment
Could Gambling Be Affecting You?
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or contact our support team for confidential guidance.
If you answered yes to 2 or more questions, please contact our support team at [email protected] or activate self-exclusion from your account settings. Help is available 24/7.
Tools & Controls
Your Full Toolkit for Safer Play
Every responsible gaming tool at 7ace is accessible from your account settings panel at any time — no waiting period, no approval needed to reduce limits or take a break.
Daily, Weekly & Monthly Deposit Limits
Cap the total amount you can deposit into your 7ace account over any rolling 24-hour, 7-day, or 30-day window. Limits can be decreased instantly. Increasing a limit requires a mandatory 24-hour review period so you cannot act on impulse. Limits apply to all deposit methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
Permanent & Temporary Self-Exclusion
Self-exclusion is a formal commitment to stop gambling on 7ace. Choose a fixed-term exclusion (30 days, 3 months, 6 months, or 1 year) or request a permanent closure. During the exclusion period, your account is locked, login is blocked, and marketing communications are suspended. Permanent exclusions cannot be reversed under any circumstances.
Loss Limits & Wager Limits
Define the maximum net loss or total wagered amount you are comfortable with over a set period. When the threshold is reached, the platform will automatically suspend further real-money play for the remainder of that time window. This is one of the most effective tools for preventing large, unplanned losses during a difficult session.
Short-Term Time-Out Periods
Take a structured break of 24 hours, 48 hours, or 7 days without committing to a full self-exclusion. Your account balance is preserved; you simply cannot log in during the time-out window. Time-out periods cannot be cancelled early once activated, ensuring the break actually happens.
Session Time Limits
Set a maximum duration for any single play session. When the limit is reached, you will be automatically logged out. This prevents the kind of prolonged, fatigued play that often leads to poor decisions. You can also enable on-screen reminders at intervals (e.g., every 60 minutes) without a hard cutoff.
Account Activity History
Your full transaction history, session log, and bet history are available in your account dashboard at any time. Reviewing your activity regularly is one of the simplest ways to stay aware of how much time and money you are actually spending — and to notice patterns before they become habits.
Warning Signs
Recognising Problem Gambling Early
The earlier a gambling problem is identified, the easier it is to address. Learn to recognise the most common warning signs in yourself and others.
Age Restriction
Strictly 21+ — No Exceptions
7ace operates exclusively for adults aged 21 years and above. This is a hard rule with no exceptions. Online gambling can be particularly harmful to young people whose decision-making faculties and impulse control are still developing. We take our responsibility to prevent underage access with the utmost seriousness.
Every new player must pass mandatory age and identity verification (KYC) before making a first deposit or placing any real-money bet. Any account found to belong to a person under the age of 21 will be immediately suspended, the balance will be refunded to the originating payment method, and the matter will be escalated appropriately.
- Mandatory KYC: National ID, passport, or birth certificate verification required before first deposit.
- Age gate at registration: Players must confirm they are 21 or older during sign-up.
- Parental controls: If you share a device with a minor, use your device's parental control features to restrict access to 7ace.
- Reporting underage access: If you suspect a minor has accessed 7ace, contact [email protected] immediately for urgent account review.
21+ Only. Providing false age information during registration is a direct violation of the 7ace Terms & Conditions. Underage accounts will be closed and any remaining balance forfeited in line with our policy.
Tips for Parents & Guardians
Keep gambling accounts on private, password-protected devices. Never share your 7ace login credentials. Discuss age restrictions and gambling risks openly with young people in your household. Use device-level parental controls to block access to gambling websites if necessary.
Get Help
You Are Not Alone — Help Is Available
If gambling is causing distress for you or someone you care about, please reach out. There is no shame in asking for help — it is the first and most important step. The 7ace support team is available around the clock to assist with account restrictions, self-exclusion, and signposting to professional support.
7ace Support Team
Our dedicated support team is trained in responsible gaming protocols. Contact us at any time to request account restrictions, activate self-exclusion, or simply talk through your concerns in confidence. All responsible gaming requests are treated with complete discretion.
If gambling-related stress is affecting your mental health or you are experiencing a personal crisis, we strongly encourage you to seek professional support. In Bangladesh, the National Mental Health helpline and qualified counsellors are available to assist you. Speaking to a trusted person in your life — a family member, friend, or religious leader — is also a positive first step.
- Kaan Pete Roi (Bangladesh): Emotional support helpline available for anyone in distress.
- National Mental Health Institute (NIMH), Dhaka: Professional psychiatric and counselling services.
- Local community health centres: Available across Dhaka, Chittagong, Sylhet, Khulna, and other major cities.
If you or someone you know is in immediate danger, contact emergency services or go to your nearest hospital without delay.
You do not have to wait until things get worse. Here are immediate actions you can take today to regain control of your gambling activity.
- Log in to 7ace and set a deposit limit that reflects your actual disposable income.
- Enable session time reminders so you are always aware of how long you have been playing.
- Review your transaction history in your account dashboard to see your real spend over the past month.
- Activate a time-out for 24 or 48 hours if you feel you need immediate distance from gambling.
- Talk to someone you trust — a friend, partner, or family member — about your concerns.
- Email [email protected] if you want 7ace to apply restrictions to your account on your behalf.
Play Responsibly
Enjoy 7ace — Within Your Limits
Responsible gaming is not about stopping the fun — it is about protecting the fun. When you stay in control, every session on 7ace is an enjoyable experience. Explore our games and betting markets with confidence.
21+ Only | Play within your means | Gambling involves financial risk | If in doubt, take a break